Sharpening your technology focus also involves improving how you conduct the business of IT.  This may require you to consider Restructuring & Reorganizing your department and Reengineering your IT standards, practices, processes & procedures to maximize your IT Department’s performance and to meet your customers’ requirements.

Restructuring & Reorganizing

Restructuring & Reorganizing an IT department is a difficult and arduous process that is further complicated by the fact that is has to be done while the IT Department is providing on-going service & support to your customers.  Therefore it is vitally important that the Restructuring & Reorganization process is designed to provide timely and tangible improvements while not impeding the IT Department’s ability to support your customers.

We focus on the following: 

• Establish a Mission Statement and achievable Goals, Objectives for the IT Department
• Creating Service models that align with your customers’ goals & objectives
• Creating Operating models that defines how the IT Department will administer the Service Model
• Redefine organizational roles & responsibilities for all resources
• Provide a detailed road map that will guide the department through the process to successful completion

Business Process Analysis & Reengineering

Using Business Process Analysis & Reengineering we focus on the running your IT department.  We can help your IT Department by revising or creating standards, practices, policies, processes and procedures to maximize the efficiency of your IT Staff as well the current technology being deployed.

We focus on the following:

• Improving Day to Day Operational (Production) Support
• Updating & refining internal/external Standards, Practices, Process & Procedures
• Redefine Roles & Responsibilities across the organization
• Implementing Service Level Agreements (SLAs) & developing Key Performance Indicators (KPIs)